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A courier partner is free to accept or reject orders offered to him via Courier partner mobile application. If he accepts an order, s/he picks it up from the venue and delivers it to the customer. If the order is paid in cash, s/he is also responsible for collecting and depositing the cash to Wolt at a later stage.
In Cyprus we operate in Nicosia, Limassol, Larnaca, Paphos and Ammochostos.
You can find more information by clicking here.
As part of our flexible working ethos, you're free to set your schedule according to your convenience. For part-time couriers, we expect a minimum of 40 deliveries per week, while full-timers are expected to complete at least 80 deliveries per week. Remember, reaching the company's bi-weekly targets can significantly increase your earnings, giving you a great opportunity to earn more.
At A-Team, we value flexibility and independence. You don’t have shifts to worry about, allowing you the freedom to work anytime that suits you best. This approach ensures you can work in a way that fits your lifestyle, providing a balance between work and personal time.
To apply for a courier partner position, visit cyprus.ateam.eu/career/, fill out the form, and we'll call you soon.
To become a courier partner in Cyprus, you need to legally reside in Cyprus and have a valid work permit.
A Pick up task involves driving to the merchant and picking up the designated order.
Drop off task involves navigating from the merchant to the customer with the order and delivering the order to the customer.
If you do not accept the task quickly, the task might disappear from your device and be offered to another courier.
All distances displayed in Wolt Partner app are calculated based on your phone GPS signal.
Each task is priced individually based on delivery distances, date and time, demand, ease of access of the pickup and dropoff points. You will see the payment for each task when it's offered to you so you can decide if it is worth accepting.
Delivering during peak hours can maximize your earnings. Also, accepting all tasks might be a good strategy to earn more.
Tips through customer app are 100% compensated to you. Customer can place tips using the customer app both before and after he receives the order. Tips given to you in cash by the customer are also 100% yours.
For deliveries from the 1st to the 15th of the month: payment on the 25th of the same month (or the next business day if that day happens to be a holiday).
For deliveries from the 16th to the 31st of the month: payment on the 10th of the following month (or the next business day if that day happens to be a holiday).
You can see your detailed earnings at any time through the app (tab Finances).
Cash deliveries are deliveries paid in cash by the customer.
Yes, you can expect to earn around 10% more if you also perform cash deliveries.
Cash orders are clearly marked in the app. When you deliver a cash order, you receive the amount indicated in the app from the customer. Be sure to have some change in case customer gives you a larger amount. You keep the cash and deposit it later to Smart pay point.
Cash orders are like all other orders with only one exception:
When you deliver the order, you have to receive cash that is mentioned in the app from the customer
Here are some tips:
Always have some change, customers might not have the exact amount.
NEVER press “Order Delivered” before you get the cash. When you press “Order Delivered”, you implicitly accept that you received the cash
If customer doesn't have cash, refuses to pay etc, always contact Support
When
Cash you are carrying is Wolt's property and has to be deposited to Wolt as follows:
Before your balance reaches 180 euros
AND
At least once per week (even if your balance is 10 euros)
We strongly recommend you to deposit at least thrice per week. Carrying a lot of money on you is unsafe.
How much
You need to deposit the full amount you owe.
Offloadings happen ONLY to SmartPay outlets.
To deposit cash through SmartPay you just need to:
Go to one of the locations listed here (click on hyperlink)
Mention to the teller that you are from Wolt, show your courier ID number and give the money you want to deposit
Your cash balance is immediately registered in the courier app! No need to wait til the next day!
If you exceed your cash limit (180 euros) or if more than one week from your last cash-out has passed and you have a cash balance, your account will be temporarily deactivated.
Deactivations happen automatically at any time throughout the day.
In order to get reactivated you have to do deposit the cash amount to the nearest 5 euros (eg if your balance is 283.5 euros, you have to deposit 280 or 285 euros, NOT LESS)
Important: Repeatedly forgetting to cash-out will bring the permanent freeze of your account
Our Partners provide gear for deliveries with a deposit from your first earnings.
The items are the following:
Bike Bag
Coffee Bag (including cup holder)
Summer Jacket
Inner Jacket (during October-March)
T-Shirts x4 (during April-September)
The items you receive are recorded in your courier app.
You can make deliveries with a car or a motorcycle. During the partnership, you can change the delivery vehicle, as long as you have all the required licenses to operate the vehicle of choice and have an appropriate delivery gear for that vehicle.
Moreover, you always need to contact support in order to change your vehicle type in the app.
Our agreements with our couriers provide (and compensate for in the form of marketing compensation) the use of Partner branded gear.
A gear deposit is deducted from the accountholder's first earnings.
If the partnership is terminated by either party, you have one month to return the gear (in any condition) and get the guarantee back with your last payment.
You can deliver as you wish, but customers usually appreciate clean clothes and Wolt-branded equipment (and experience shows they tip more if they see such couriers). If your equipment is lost/ worn out or dirty, you can come to the warehouse to replace it (with an additional deposit).
Nicosia: Monday - Friday: 12:00 - 16:00
Limassol: Monday - Friday: 12:00 -16:00
Larnaca: Thursday: 12:00 - 16:00
Paphos: Friday: 12:00 - 16:00
We strongly advise not to deliver if you are sick.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Operating hours are the hours customers can order in the Wolt app. This means that if you are online during these times, there is the possibility to deliver orders.
The operating hours in Cyprus are :
Nicosia, Limassol: 24/7
Larnaca : 07:00 – 03:00
Paphos : 07:30 – 02:00
Ammochostos : 07:30 – 02:00
Please contact support for any issues regarding your orders.
You can contact the Support via in-app chat. Please contact the support for live orders and issues you face when you are online. For general issues please contact the operations department.
To contact the Operations Department please use the Support chat in the courier app, and choose the option called "Contact Courier Operations Cyprus".
Choose the topic that concerns you and within two business days, you shall receive a reply, either through chat or telephone.
We kindly ask you to be as clear and specific as possible when describing your issue, and attach possible documents if needed!
You can wait for the order to be ready, or let the Support know that you would like the task to be unassigned.
In case you can't find the customer, you can call them in the app by pressing the relevant button. If you still can't find them after 3 calls AND 10 minutes of wait, you can contact the Support Team for further guidance.
If the order is too large to be handled by you, you can contact Support team and either ask them to unassign it or ask for a second courier to help you.
Please note that certain vehicle types with higher capacity (eg cars, cargo bikes) are expected to handle large orders without asking for a second courier (except from really large orders).
If you have such a vehicle but do not want to handle large orders, please notify support.
Please take a picture and contact the Support and wait for further guidance.
Please do not deliver a damaged order before you get clearance from Support.
You can mark the task as "completed" only after you deliver order to the customer.
If it is a cash order, make sure you received the full amount before too (check that the notes are not counterfeit)!
Once you mark the order as delivered, the task compensation is credited to you and if the order is a cash order, your cash balance (amount you owed ) increases.
Tips (if any) that were given through the app will appear a few hours later
You can immediately contact the Support Team and they will guide you further. It is very important never to hand the order to the customer if you have not collected the full amount.
This information will have to go through the Support Team and then they will inform the venue on the late pick up. When this happens, the customer will also get an updated drop off time in the Wolt App.
